Once, I was checking the channels that were paid, and suddenly the FIOS Guide stopped working. I was annoyed with it because I wanted to check the channels, and the remote won’t budge. However, I calmed down, and decided to do some research about it.
This is when I also thought that many other users might have faced this issue and may not know what to do. So, I verified a few solutions online, and have put them together for you, in this post. Now, you can find what to do when your FIOS Guide is not working.
Fios Guide not working: How to fix?
A Fios guide may not be working due to several reasons which include:
- A poor internet connection.
- Cables are loose or damaged.
- Bugs in your device or router.
- Some sort of technical issue from the service provider.
The internet speed must also be checked if your Fios set-top box isn’t working.
Steps to fix the Fios guide are:
1. Power off:
Turn off the Fios set-top box first. If you are facing issues this would be the first step to solving your issue. Let it be off for a couple of minutes and then try restarting.
2.Restart your set-top box:
If your set-top box is facing some minor issues, then this technique generally works. Try restarting your set-top box as it deletes all your cache data and will help in solving the problem. For restarting your set-top box you need to remove the cord from the box.
After a couple of seconds try plugging it back in the socket. If the light on the set-top box appears then you may turn the device on. Check after turning it on, whether your guide is working or not.
3.Check your Fios Router:
Sometimes, there might be an issue with the Fios router. You can restart your router. You can restart the router manually. You need to press the red button to reset the router.
Keep holding the button for around 5 seconds then the router would turn off. It will reboot and be back in service in about 2 minutes. Now, you can check after the router has the white LED light on. If the router is working or not. If the reset button trick doesn’t work one can try restarting the router. It can be done by:
(i) Unplugging the router
(ii) You can wait for a couple of minutes.
(iii) Now plugin the router again.
(iv) After the initializing process is done, you can check the guide again.
4.Wait for 30 seconds:
While restarting, after you remove the cord you need to wait for some seconds. Even after restarting you need to wait 30 seconds before restarting.
Restart the device after waiting for some time. Now, your problem must be solved.
When can one contact Verizon support?
After using all the techniques above, if nothing works then you can contact them. The Verizon support team will help you out with solutions to your problem.
There might also be some issues from their end. Either a technical issue or software issue from the Verizon service provider’s end. You can chat with them through the website or can even speak on the phone. They also have their 24*7 customer support number. So you can solve your queries anytime.
If at all the issue is not fixed online, they would be sent someone for help to look through the problem.
How do I change the Guide View on Fios?
You can check on the Fios remote once or twice and see the different views. Using the remote one can filter and select the guide options.
You can press the menu on the remote, then select settings > Television > Guide view. From the Guide view, you can select the Classic view.
Why is the Fios Guide working so slow?
Ensure that on your tv, you have the things such as interactive TV, and promotions turned off. Also, recommendations must be off. All these things would lower the speed of your guide.
Even if you have turned them off before, do check them again. If while resetting, they would have turned on then turn them off again. This will help to boost your Fios speed.
As discussed above in the article, all the solutions are given to fix your Fios guide easily. One can do it himself without taking any help from a professional. It will save you some dollars and it is not even that difficult to put in place these tricks. Referring to the article above, one can easily learn to fix their Fios Guide.
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