Are you trying to use your Xfinity service, only to find that it’s stuck on the welcome screen? This can be a frustrating and annoying issue, especially if you’re in the middle of streaming a movie or trying to use the internet. There are a few different reasons why this problem may occur, and fortunately, there are also several potential solutions. In this article, we’ll go over some common causes of the Xfinity welcome screen getting stuck and provide step-by-step instructions for how to fix it. Whether you’re dealing with a hardware issue or a software glitch, we’ve got you covered with a range of troubleshooting tips to try.
You can fix Xfinity stuck on the welcome screen by checking whether all connections are perfect and rebooting your cable box. If still the problem annoys you, try resetting the box with the power button or just unplugging it. You can also restart the gateway as well. In case, you own a Flex device, you can try connecting it through the WPS button.
Method To Fix Xfinity Stuck On Welcome Screen?
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If your Xfinity is stuck on the welcome screen then do not worry. You are not the first one to face that issue. Here are a few things that you might do to fix this problem. Below is the step-by-step guide to each solution.
Step 1: Check your connections
When it comes to checking your connections you need to check your cables, cords, and other connections. Check if your cords are tight and right.
They must not be loose from any side even from the socket end. TV input should be connected to HDMI. This is very important in HD tv and HD tv cable boxes.
Step 2: rebooting the cable box
Restart the cable box. After checking all your connections, you might figure out the problem is with the cable box.
Restart your cable box with the below ways.
Step1: log into your account.
Step 2: go to manage TV.
Step 3: go to the troubleshooting button.
Step 4: Click on continue. After that go to restart the device.
Step 5: go to start troubleshooting.
This process will take good 5-6 minutes. Till then do not unplug the device.
1.Restart the account through my account app.
Step 1: click the A button on your remote.
Step 2: Click OK and select restart.
Step 3: once again click OK.
Step 4: your cable box will be rebooted.
2. Restart using the power cord
Step 1: Disconnect the cord connecting the cable box.
Step 2: plug it back to restart.
3. Using the restore default button
Step 1: Click on the Power button
Step 2: hold the power and hold the buttons.
Step 3: click the UP and DOWN buttons together. Now, select the restore defaults option.
Step 4: click the right arrow and then click OK.
Resetting will begin in some time.
Step 3: Reset the cable box
If this step doesn’t work then try to reset the device. The below steps will guide you on how to reset the device.
Step 1: use the power button.Press and hold the power button for 10 seconds.
Step 2: if step 1 doesn’t suit you then you can do this. Unplug your power button and then wait for 10 seconds. After that plug it back. Press the power button. Your device will reset.
If You Have A Flex Device Connect It Using The WPS Button
If you own a flex device then this step is for you. Just for the step-by-step guide and you are good to go.
Step 1: start the connection using the auto-connect option.
Step 2: simply press the WPS option within 2 minutes.
Step 3: your device is connected.
Call Customer Care
Lastly, if none of the things work then you can simply call customer care for professional help. They will guide us about the problems as well as the solutions.
Fix Xfinity Flex Stuck On Welcome Screen?
Reset your device and try to connect it to HDMI. It is very important to attach your HD Tv and HD TV cable box to HDMI. If your Xfinity flex is stuck on the welcome screen,
then you should definitely try this step. Other than this you can try rebooting and resetting your TV and cable box. The steps for all these are mentioned above.
Please go through the above article for a step-by-step guide. The procedure is very easy and simple to do.
Fix Xfinity Stuck On Welcome Bienvenido Screen:
If your Xfinity is stuck on the welcome Bienvenido screen then you can try the above steps. All these steps might help you to move forward with that welcome screen. Other than this you can try disconnecting all the cords from the socket and the device.
After waiting for 10-20 seconds, install them back. This will give your device a fresh start and will probably solve your problem. After all, this, if your issue is still not fixed, then you can call customer care for your help. This will be the last step.
Final Talk
At last, we would like to conclude by summing up the article. In this article,. We discussed how to solve the problem of going forward with the welcome screen on Xfinity. It’s just like an “In-home only” walkaround. This will be possible only with the cable box and the device. We first looked at the steps through which we can reboot and reset the device.
After that, we understood the given steps. Secondly, we went through some questions. Regarding this issue that you might be having. We also tried to solve them. Lastly, we hope that you will read the entire article before actually doing it. We also hope that this article would have helped you to solve your issue. Also helped you to gain some extra information.
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