How To Fix Xre 03121 Xfinity Error?

This problem can appear when you are changing channels, and your Xfinity set-top box is trying to give a matching result for you, but try to check whether that channel is added to your pack or not. This may be frustrating because you have set up your TV connection, it happens when you try to switch channels.

But don’t worry, today we will tell you some steps regarding this problem. And you can easily fix this by following these steps.

Xre 03121 Xfinity Error Code : Method To Fix

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You turned on your set-top and tried to change the channel you wanted to watch, but an error occurred. Disturbing! Right?

There are multiple reasons why this error happens while trying to change the TV channel. It can happen if you haven’t cleared your dues.

Maybe it happens because that particular channel is not included in your plans. And also, it can be any problem with your set-top box.

There are multiple ways to set this problem. Today we will mention all those steps and ways to fix the Xfinity error.

Steps:

1.Check Internet Connection:

Firstly, you must check your internet connection as it is very important to start the rest of the steps.

2.Reinstall the Xfinity Stream App:

You first need to uninstall the streaming app and then reinstall it. To uninstall it, follow these steps:

Click and hold the app icon on the screen.
For the android user, when you hold the icon, there will be an option to delete it on the list. Delete it and wait for few minutes for the phone to complete the process.
For IOS users, click and hold the app icon on the screen, and the icon will begin shaking. To uninstall, click on the remove icon placed on the top-right of the icon.

To Re-install

First, go to the play store.
Search the Xfinity stream app.
Install and login with your Xfinity details.

Now check whether the channel is available or not.

3.Change Your Subscription Plan:

Changing your subscription plan will help you to solve this problem. There may be chances of not having that particular channel that you want to tune.

To add a particular channel between your billing cycle, contact your customer care and ask to add the channel to your existing package. And after adding the channel, check whether it has been solved or not.

4.Restart Your Xfinity TV box:

It can solve your problem. To restart the Xfinity TV box, follow the below steps.

If your TV box has a power button:

Press and hold that TV power button and wait for 10-15 seconds.
Now, the TV box will start again on its own.

If your TV box is not having a power button:

Go to the power cord and unplug it from the outlet.
Now wait 10-20 seconds, then connect it back. And turn the TV box on.

5.Initiate System Refresh on Xfinity My Account:

Click or press on ‘A’ button on the remote.
Press system Refresh, then OK.
While it is refreshing, do not do any other activity(turning off and unplugging the TV box).
During this process, the box will make the home screen appear; the live TV will start after this.
Now, check the TV channel you were trying to tune.

(Note: You can only refresh once in 24 hours. If you want to refresh it again, wait for 24 hours)

6.Contact Support:

If you are facing any problem fixing this issue, you can freely contact your Xfinity contact support. They can give tips and guidance to solve this problem easily. They can give you a personalized solution, and also, they can give you offers like free billing for one month or a free subscription if you’re lucky.

Why I’m Getting Xre 03121 Xfinity Error?

I mentioned this in the beginning. Also, there can be some reasons why you are getting this; some of them are:

Maybe the channel you want to tune is not in your plan.
You can have some other problem with your TV box.
If you haven’t cleared the dues, it can also happen.

How Do I Reset My Xfinity Box?

Move to Xfinity my app account first.
Now go to the overview menu, and you can get a TV option.
Now, you need to choose the device you want to troubleshoot.
There will be an option to troubleshoot; click on it and then continue.
After all these steps, click refresh, and your device will reset.

How Do I Do A Hard Reset On My Cable Box?

If you want to give a hard reset, then you need to restart your cable box. For this, you can refer to the steps above.

How Do I Manually Reset My Comcast Modem?

Here are the steps to follow:

You can find the reset button on your router or modem.
You need to press on it for a while, hold it and look at the lights on the front of the router or modem.
Hold until the light gets off and the router or modem reinstall itself.

Final Talk

In this article, we gave you a brief description of the xre 03121 Xfinity error. If you are having some problems in performing this tutorial, go to contact support freely. They will give you a personalized solution, and you can solve your problem easily.

All you need to do is perform these tutorials properly and carefully. I hope this article helped you solve your problem. Also, share this with your friends who want to solve this problem.