How To Fix When Xfinity Remote Won’t Change Channels?

If your Xfinity remote won’t change channels, then with the help of this article, you can learn methods to fix Xfinity Remote. Carefully following the steps will help to fix the issue as early as possible.

We will also cover the topic under this head, so follow the article till the end and don’t forget to note down every step.

Causes Behind Xfinity Remote Control Buttons Not Working

There could be several issues for which any devices stop working and fix issues. One has to identify the problem first.

There could be various reasons for Xfinity remote failure to change the channels. So there are three factors that one should contemplate before fixing the remote.

First, check and ensure there is no connection issue from your end. The other is to ensure there are faulty batteries or damaged parts. If it falls into any of the categories, move to the steps to fix the remote.

1. Reason: Connectivity Issue

Everyone knows when there is a gap between your setup box and remote. Then no channel will change. Thus, one must make sure there is no distance between them.

The step-up box becomes unresponsive when the remote is used at a distance that is insufficient for work.

Hence, it becomes essential not to set up the box but also to bring the remote near the t.v.

To fix the issue, one should check whether or not their remote is connected to the broadcast or tv.

• It is also advised to check if the other buttons are working or with only a few buttons.
• Change the buttons with new, or buy another remote.

2. Reason: Physical Damage

Your remote is not a technical device that can be fixed by changing the software or any data. The remote can get physical damage if you use any force. It can happen due to excessive dust getting stuck upon the button of the remote.

The button stops working because of excessive dirt. This can also lead to messing up the internal connection, which would cost you a remote.

If your connection issue is fixed and doesn’t work, then the problem is with the syncing.

1. Try to re-sync as soon as you are done with the connection issue.
2. To do that, pair the models that you have for eq.XR11 with Voice Remote feature, XR5, and XR2.
3. Long press the setup button for a while, and it is done.

3. Reason: Batteries Dead

The other reason would be batteries.

One must check whether the batteries are probably working or not.

To check that, just remove the battery and hold the same against the remote for 30 seconds, and put it back to see whether it works. If not, then you will have new batteries for the Xfinity.

To fix follow the same steps for the connectivity issue

4. Reason: Remote Dysconnectivity

1. Due to the reasons mentioned above, your remote can lose its connection.
2. This will surely be fixed with the steps given below.

5. Reason: Syncing Issue

1. Sometimes people blame the remote, but in reality, the real issue lies with the television.To make sure that they use the remote. 
2. This is because of the syncing issue.

To fix both issues:  If your connection issue is fixed and doesn’t work, then the problem is with the syncing.

1. Try to re-sync as soon as you are done with the connection issue.
2. To do that, pair the models that you have for eq.XR11 with Voice Remote feature, XR5, and XR2.
3. Long press the setup button for a while, and it is done.

6. Reason: Incorrect Remote Model

There could be several issues for which any device stops working, and to fix these issues one has to identify the problem first.

But in this case, The problem can be solved by buying the correct remote model.

You can change the previous model and get the new one as per your requirements.

7. Reason: Dust

• As mentioned earlier, the remote can be physically damaged if you use any force.
• It can happen due to excessive dust getting stuck upon the button of the remote.
• The dust can also get stuck on the battery holder side.
• Thus, make sure to clean those parts especially.

To fix: Clean all the wire with a cloth.

How To Fix When Xfinity Remote Won’t Change Channels?

As mentioned, before fixing the remote, first check and make sure that there is no connection issue from your end, other is to make sure there are some faulty batteries or damaged parts.

If it does fall into any of the categories, then Move to the steps given below:

1. To fix these issues, one should check whether or not their remote is connected to the broadcast or tv.
2. It is also advised to check if the other buttons are working or if it is only with a few buttons. To fix this just change the input.
3. Change the buttons with new ones, or just buy another remote.
4. If your connection issue is fixed and doesn’t work, then the problem is with the syncing.
5. Try to re-sync as soon as you are done with the connection issue.
6. To do that, pair the models that you have for eq.XR11 with Voice Remote feature, XR5, and XR2.
7. Long press the setup button for a while, and it is done.
8. But make sure the LEd light has blinked after you have put the correct code after pairing the device properly.
9. In case you have any other model like xr15, then you have used the right remote and followed the same steps.
10. The issue can also arise because of dead batteries.
11. To solve this, simply change the batteries.
12. Remove the just in case it is stuck on the battery holder side.
13. Thus make sure to clean those parts especially.

Method to fix when Xfinity remote doesn’t change channels but volume Works? You can try the same methods mentioned above. There is nothing different to do if this is the issue.

You can try the same methods mentioned above. There is nothing different to do if this is the issue.

Contact Support If None Of The Methods Works

In case, this method doesn’t work; then the last option would be to contact tech support, and try to call them on their official desk.

• Call Comcast Retention at 1-800-XFINITY or,
• Chat with them online on the Xfinity website.

Why My Remote Stopped Changing Channels

Remote control that will not recognize or regulate your TV usually suggests low batteries. Make sure you are pointing the remote at the TV.

Furthermore, something may interfere with the indication, such as other electronics, certain types of lighting, or something obstructing the TV remote sensor. 

FAQ

Final Talk

Once you have made sure there is no connection issue from your end. The other is to make sure there were faulty batteries or damaged parts. If it does fall into any of the categories, then with the help of the above steps, anyone can fix the remote. If you still facing this issue, you need to check if your Xfinity channels are working or not.