Ring Doorbell Live View Not Working: How To Fix

The Ring Doorbell device is a smart device that lets you identify movement, sends you alerts, and, most essentially, it lets you have a look at the video feed live from your device. However, when you discover that the live video option isn’t working as it should. Don’t worry! In this guide, we have compiled information to help you understand the problem and fix the Ring Doorbell Live View not working issue. Read through the simple steps to find out how.  

Fix Live View Not Working On the Ring Doorbell or Camera

Here we are going to look at some of the issues with the Ring doorbell and see how to fix them when there is no working error.

1. Fix Ring Doorbell When Not Online.

The Doorbell may lose connectivity when it goes offline again and again. The reasons can be:

•  Power failure with the internet router.
•  Temporary power failure.
•  Low power in the device.
•  A change in WiFi password.
• unable to join the network

Now how to fix that is a major concern.

The very first thing for fixing that is to identify if there is any connectivity loss. Check for the device connection if it is offline. Now check for the wirings of the bell.

Check all the lights of the router are green. Now check if the WiFi is working properly or not. Plug off your router for nearly half of a minute and then connect it back to the power.

Check if the router is reconnected automatically again.

2. Fix Insufficient Power Delivered To the Ring Doorbell.

The insufficient power issues can be listed as follows:

• Losing WiFi connection.
• Not ringing at instance properly.
• Improper working for night vision.
• Works well at the start, and then working degrades.

For all of the above reasons, check for the power cable installation. It is correct or not? Check for the internal wirings. Check for the Plug-In adaptor of the doorbell. If not working power go forward to change the adaptor.

3. Fix the Faulty Camera.

In the case of camera issues, we can have two major types of it; the reasons can be poor video quality, and the camera is not able to capture video.

In the first case, when there is poor video quality through the camera. The poor video quality can be because of over-exposure to sunlight.

Just the thing is to set the camera at the corner angles to avoid that. It might be the case of a poor WiFi connection there.

The most probable and easy step you can do is to check for a WiFi connection. For this, the first thing you can do is fit the router near the Ring Doorbell.

This will help you avoid interference between the router and the bell. For resetting, open the app and click on dashboard, and then my devices.

Then you should trigger on Ring event. This means pressing the button on the doorbell. Or it can mean motion sensors activation for the camera. Check for the WiFi strength now.

4. Ensure Consistent and Fast Internet Connection.

Internet connectivity is the most important factor in the doorbell. So that all the features of the Doorbell should run smoothly. For this, make sure of one thing.

There is minimum interference between the router and the Doorbell. Even if it loses connectivity, it should get reconnected automatically.

5. Fix Router Position and Traffic.

There are some reasons for this. They are as follows:

• Check for the internet connection.
• Check for the password of the WiFi.
• Check for router settings.
• Router channel settings.

• To check for the internet settings. If one is using a mobile network, make sure to put off the cellular network. So that the doorbell should work efficiently.
• Also, disconnects the power cable for some time and plug-in it again. Now, wait for the system to reconnect it again. Connect it with a mobile phone to a WiFi network and check for it.
• Also, you can check for the name of the wireless network i.e. SSID, to check the difference between the networks.
• The next thing that can be done is to check for WiFi passwords. Go to mobile device settings and check the WiFi option there.
• Now click on ‘Forgot Network’ and disconnect the WiFi connection. Now for reconnection, you will need a password. Enter the correct password.
• Now coming to router settings. Change the encryption type and then check for your SSID network type. You should also enable and connect to the guest network and connect it to the Ring.
• Next is the router channel adjusting. As multiple wireless devices are connected to the same channel, it may cause the congestion of networks. A WiFi Analyser is used to get the actual device connected to the router. Then check for the devices that are needed to be connected.

6. Fix Wiring Problems.

The wiring of the Ring Doorbell can also affect its performance. If there is any fault with the wiring of the doorbell, we may face various problems.

Here are the steps to fix it. The wiring issue is due to the power kit.

• Turn off the circuit for the doorbell.
• Take the cover out.
• Check for the front and Trans terminal on your doorbell.
• Connect one terminal of the kit to the front terminal and the other to the transformer.
• It is done. Now you can put that cover back.

7. Fix Power Supply Issues.

The power issue can be due to no power. There cannot be sufficient power for the doorbell. There can be some defects with the battery.

These are the reasons why the doorbell is losing power. For the battery check left, you can use the app. Open the app and check for the settings. You will find there the device and device health option. There you can check the battery level. Most of the doorbell has removable batteries.

Another power issue can be insufficient power. Make sure that all wires from the power source are proper. Disconnect and reconnect it to a power source.

It should get solved. If it is not solved, then there is an issue with the power slot. Connect to different power slots, and the issue must be solved.

8. Update Firmware/Ring App.

To check for the update, follow the given steps:

• Open the Ring App on your phone or tab. Scroll down and select the Ring Doorbell.
• Go to Device Health on the bottom side.
• Now on that page, select device details.
• Go for Firmware here.
• Now it is updated.
• And you will get notifications through the app.

 9. Switch from Ring app to the lightweight Rapid Ring App.

The Rapid Ring app is just a modified version of the Ring. The rapid Ring app will allow you to get quicker access to notifications and live views.

The Rapid Ring App is called the light version of the Ring app. The Rapid Ring provides you the functionalities of getting quicker access to features than that of a normal Ring App.

The Rapid Ring and the Ring can be used in conjunction with each other. There is no such case of interference between them.

10 Switching between 2.4GHz to 5GHz.

To switch the app between 2.4 GHz to 5 GHz, you should follow the following steps:

• Open the Ring app on your phone or tab.
• Open the devices tab in that app.
• Click on devices health.
• Now you see the option that changes the WiFi network. Go for it.
• Now, go for the WiFi option. In that, go for Add hidden network. Enter your SSID, and you are done.

11. Double-check Ring Doorbell settings.

Double-check Ring Doorbell settings it will help you to verify that you have at least one motion zone set optimized.

Make sure that your Ring camera is connected to the WiFi with the help of the Device Health in the Ring app. The above double-check is given for Motion Settings.

12. Disable VPNs which is enabled on phone or router.

To disable the VPN through the app, follow the steps:

• Open the Ring app and go for settings in it.
• Choose Network and Internet in it.
• Now scroll down and select the VPN connection.
• In that, enable and disable the option of VPN is there.
• Now it will ask you to disconnect. Do it. You are done now.

13. Bluetooth-enabled and slow phones having many apps.

If you are having issues with the audio of the Ring Doorbell, you should turn the Bluetooth connection OFF. Also, if you are facing issues with the live view, you should turn the Bluetooth to OFF.

Bluetooth ON may lead to audio problems for the doorbell. Various reasons can be there that the audio is not working properly for the Ring Doorbell.

One of the reasons is Bluetooth is ON. The other reasons are WiFi connectivity, Volume issues, and microphone issues.

14. Fix the Live View Not Working On the Ring Doorbell if nothing works.

If nothing is working out from all the above issues, then it is high time now that you should have replaced the Ring Doorbell.

Fix Ring Doorbell Live View Not Working Error while away from home:

If you are away from your home and the live view of your Ring Doorbell is not working. We have an app feature that is provided by the Ring called “Ring App.”

The most obvious reason is a network issue. Here in this case, you should open the app and then go to settings. In settings, you will find my devices, then click on the Ring Doorbell.

There you can check for battery and network. There check for the network bandwidth frequency. There you can fix the issue of being away from the home using the app.

You can even change the name of the WiFi device using your app only. You can disable and reconnect it back again using the app only.

In that app, in the device settings, there is an option to change the WiFi name. You can click on to forget the network. Then reconnect to your network from the app only through your phone, staying away.

Fix Ring Doorbell Live View Not Working Error on WiFi:

1. Test the performance by running it indoors. If the Doorbell stays online. Check the live videos consistently in this configuration. Your WiFi signal is poor.
2. Move the router so that you have the minimum hurdle between the wireless router and the doorbell. It may increase the performance of the video quality.
3. Ensure you use a router with a frequency of 2.4 GHz band at least. You can try changing the wifi to a 5 GHz band router. It provides a better signal at the bell location.
4. Even if it is not working well. Then you can install a network extender of WiFi. If the strength is still weak, then installing an extender is a great decision.
5. Upgrade the internet plan. The performance of the system improves.

Fix Ring Doorbell 3 plus Live View Not Working Error:

This might be the reason due to the internet connectivity. The router should be disabled and reconnected again. The complete procedure for this is given above in detail.

Issues With Ring Door Live View.

1. Ring Doorbell Won’t Load Live View.

There are various reasons for Ring Doorbell Won’t load live view. They are:

• The doorbell is not connected to the network. So it is not online.
• The Internet is not having proper speed.
• Issues with power.
• Fault with the camera.
• The wiring is bad.

1. The Ring camera will need a connection to work finely. If the connection is not proper, then you cannot access the live view then in that case. So proper internet connectivity is a must while using the Ring Doorbell.
2. The speed of the internet also plays a very important role when you are talking about the ringing doorbell. If there is a weak connection, then the doorbell has to record and continuously upload the recording, which also needs stable network connectivity.
3. If there are power issues, then the live view will not be get recorded properly. But we have inbuilt batteries in the doorbell as well. Still, fluctuation in power leads to improper recording.
4. To record something, a camera is a must. If there is a fault with the camera, then also you will get issues in recording the live view. It will not get loaded on the screen.
5. Wiring is the backbone of any system. Even if your devices are working well, but due to faulty wiring, it can let the system come standstill.

2. Ring Doorbell, Not Allowing Live View.

There are reasons for the Ring Doorbell not working, they are:

• Connectivity issues between the mobile device and the internet.
• Connectivity issues between the Ring device and router.

In both of the above cases, there is a live view not working issue.

For the below steps:

• Click open the Ring app on your phone.
• Check for three lines on the top left corner.
• Now there, you can see the devices tab.
• Tap on the device’s health and check for signal strength.
• There you can find the signal strength.

3. Ring Doorbell Not Connecting To Live View.

The issue can be solved by fixing the router, wiring problems, and Power Issues.

• The position of the router should be proper. Even if your device is working well and speed is also good, but if the router is not placed in the proper position, it will hamper your connection to live view with the Ring Doorbell.
• The wiring and power issues are the same here as well. As discussed above, this will lead to the live view not connecting properly problems.
• Ring Doorbell Keeps Saying Live View Ended: You should refresh the battery status. This issue is due to low battery. Keep the doorbell properly charged.
• Ring Doorbell Live View Delay: The delay issue will be resolved by restarting the system. The step is given above.
• Ring Doorbell Camera Won’t Go Live: This issue will be solved when you will take a router with good data speed and connectivity.

FAQS

Final Talk

Concluding the context, Ring doorbells are useful. It is recommended to install the Doorbell. All the issues related to the Ring Doorbell are addressed in this context.