When we buy spectrum equipment, the process of installation is relatively easy. The equipment is brought to us by the serviceman, and the technician installs it. The spectrum also contains an instruction book with it. But returning the equipment is not as easy as the installation. You can return your equipment to your nearby spectrum store. As the U.S. is full of spectrum stores, you can easily find one. In this article, we will check out the complete procedure to return equipment.
How To Return Spectrum Equipment
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One rarely wants to return the spectrum equipment. So, most people do not know how they can return their equipment. There are several methods by which you can return your equipment. If you want an easy return, you can directly move to a UPS store for that.
They have the authorization to pack and take back the returned equipment. Also, you will not have to pay any charges for that. They will only ask you about the details of your equipment. Submit it, and they will take your return. But make sure to downgrade or cancel your subscription before returning the equipment.
1. UPS Return
Suppose you are not willing to go to a spectrum store to return your equipment; that is okay. You can still return it through UPS. UPS allows every spectrum consumer to return their modems, wifi- routers, and other modems. You need to go to a UPS location and tell them that you are here to return your spectrum equipment, and then everything will be their responsibility.
Also, you will be free of any postage as the spectrum itself will pay it. Also, do not forget to take the receipt of your returned equipment. The receipt will work as proof that you have returned your spectrum equipment to a UPS store.
2. FedEx Return
It follows the same process as the UPS return. You need to put a label on your spectrum equipment that should tell it is for return. Attach that label to the shipping box of FedEx. Also, do not forget to take the receipt of your return equipment as in the case of USP return. Keep that receipt as a record for yourself. Here also, you will not be charged; the spectrum will take care of the postage.
Remember you can only return some pieces of your equipment. Those are given below.
- Spectrum DVR, and H.D. receivers
- DOCSIS 2.0 wifi gateway modem or router
- DOCSIS 3.0 modems
- DOCSIS 3.0 gateway modem or router
- Wifi router
- Spectrum voice modem
You should keep some points in mind while returning your equipment through FedEx.
- Attach the return label to the FedEx shipment box.
- Remove all covers and plastics from the equipment box that is no more required.
- Seal your box correctly to keep your equipment safe from any damage.
- Note your return tracking number through FedEx, and keep the receipt to yourself.
Also, you should only use the FedEx office location and not FedEx dropbox.
3. USPS Postal Service
You also need to follow the same procedure as you did in FedEx and UPS. Visit your nearby post office. Tell them that you need to return your spectrum equipment. Attach the shipping label that you got from the spectrum website. The postage will get covered by the spectrum. Also, if you do not want to invest in packaging, you should use the same box that you got the equipment in.
4. Spectrum Store Dropoff
The USA has more than 650 plus stores in the spectrum, so you can easily find one near you. You can visit your nearby spectrum office to return your equipment. You can directly hand over your equipment to them. You can give your equipment to them and then you do not have to worry about anything.
5. Equipment Pickup
Equipment Pick-Up is available to Spectrum clients with impairments. Simply contact Spectrum Customer Service and inform them of the return. Your equipment will then be collected by a technician.
Ways To Transfer:
If you are moving to a new house or you want to shift your spectrum equipment from your office to your home, you can open their website and log into your account. Select the date you want to move your equipment. If the location is not far away, you can easily take the device with you and connect it without seeking the help of a technician.
If you want to change your spectrum plan, you can directly go to the spectrum store and make the necessary changes to your account. If you move to an area that does not have spectrum service, you will need to end your service there. But you will be charged for the left amount in your billing cycle.
Customer Request For Equipment Return
Customers who are displeased with their service can request a refund within 30 days after purchase. Spectrum offers varying deadlines depending on the equipment you want to return:
- Apple products and accessories have a 14-day return policy.
- Other equipment: 30 days
The following items fall into the out category:
a. Modems
b. Spectrum receivers Routers
c. Auxiliary equipment
FAQ
1. Why Would You Need to Return Spectrum Equipment?
You are responsible for returning any leased equipment to Spectrum if you plan to disconnect or downgrade any Spectrum services. Any remotes or cables that arrived with your equipment are not required to be returned. If you do not return all rented or leased equipment to Spectrum after canceling or downgrading your services, you may be assessed an unreturned equipment fee. Your overall account balance will include this cost.
2. How Long Do You Have to Return the Equipment?
It will take around 15 days to return the equipment after buying it. If you are unable to do so then the procedure has to be followed differently.
3. What Will Happen If You Don’t Return It?
Once you disconnect your spectrum equipment, you should return it as the company has mentioned on their website that you have to return the equipment within 15 days after you downgrade it. If you do not return your spectrum equipment within 15 days of unsubscribing all the plans, you will be charged extra on your bills.
Spectrum will charge you for their unreturned equipment. The fees can keep getting high, so it is better to return the equipment on time. You will have to pay the charges for equipment you have not returned. You will also be charged for their unsuccessful attempts to get the spectrum equipment back.
There are many methods to return the equipment. You can look at the above methods to return it. If you do not return the equipment, you will be charged an unrequited equipment fee. If you are not willing to return the equipment, you will also be charged for the company’s losses during manufacturing. You will also be charged even if the equipment gets stolen or you lose it somewhere.
Final Talk
I hope this article will solve all your queries related to the return of the spectrum equipment, and you will be saved from paying any extra fees or charges for not returning the equipment on time. If there is some other problem related to your equipment, you can also call the customer service team of the spectrum. They will try to resolve all your queries. They have a great customer retention policy.
Also, if you return your equipment via UPS, business clients won’t be able to return more than ten plus spectrum equipment as it is allowed only for individuals. Returning your spectrum equipment is not as difficult as it seemed in the starting. You need to follow all the steps mentioned in this article, and you will be able to return it quickly.
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