Have you ever encountered a situation where you’re watching a show or a movie on DIRECTV, and suddenly it gets stuck in a buffering loop?
Or maybe your show logins keep failing? Or maybe your DIRECTV signal is cutting in and out? If so, you’ve run into a common problem known as “Direct TV Not Working”
When your service isn’t working, it can be frustrating. Unfortunately, there’s usually nothing you can do to fix the problem right away. But don’t worry! This guide will show you the ways to Fix Directv Not Working.
Troubleshooting Directv Not Working
1. Check The Receiver’s Power Supply
Do you notice that when you look at your service, you get a “please wait before you continue” message? If so, you have a problem with your receiver’s power supply.
The first thing you should do is check your receiver’s power supply to make sure it’s working. If the power supply is working, but the problem continues, your receiver might be the source of the problem. To check your receiver’s power supply, unplug the power cord from your receiver and wait for 60 seconds.
If the problem goes away:
- Contact your supplier.
- Check TV Inputs.
Sometimes the problem isn’t with your receiver at all. The problem could be with one of your TV’s inputs. The TV inputs on your receiver are where you connect your cable or satellite inputs.
If you have a different HDMI cable or satellite input that works better, try that instead. If you have more than one HDMI input, try all of them to see if one works better than the others.
If the problem still occurs, try replugging your receiver’s HDMI, Component, and RF cables from your TV. To find the source of the problem, try plugging your receiver’s HDMI, Component, and RF cables back into your TV.
- Make sure the inputs on your receiver are set to the correct channel. In case of a problem, contact your supplier. (Tip: Make sure you have the correct TV input on your receiver, not the TV/VCR inputs).
- Check For DIRECTV Service Outage.
- You live in an area where DIRECTV has service, but your service isn’t working. There’s a chance your service is out. DIRECTV service outages are common in some parts of the country during certain times of the year.
You’ll know if your service is out if you experience sudden changes in your service. For example, your service might be out if you’re watching the Super Bowl and suddenly the game is freezing.
Your local utility company provides DIRECTV service, so if your service isn’t working, there’s a good chance there’s an outage.
In this case, you’ll need to check with your local cable company or TV provider to ensure they’re not experiencing an outage, you might not be able to get DIRECTV at all.
- You can find out if there’s an outage in your area by searching for “outage” or your zip code on the DIRECTV Status App or website: “http://www.directvnow.com/status.” Or, if you don’t see your zip code listed, there’s a good chance you’re in an outage.
- Check all Cables and Connections.
- Verify the Cable Connection of your Receiver. If you still have issues connecting your receiver to your provider, try plugging the power cord into a different outlet on your receiver to see if the problem goes away.
If the problem persists, try plugging your receiver into the same outlet your provider is plugged into. If the problem doesn’t go away, the outlet of your receiver is plugged into might be causing the problem. In this case, you’ll need to contact your supplier.
2. Reboot The DIRECTV Receiver
- If you have a DIRECTV receiver, chances are it’s been rebooted at some point. Whether you’re having trouble with your signal or you’re just trying to update the software, rebooting your receiver is a quick and easy way to fix many common issues.
- There are three ways to reboot your DIRECTV receiver: The Settings menu, the front panel, or the remote control. You can use any one of them to restart your Receiver.
3. Rebooting through the Settings Menu
1. Open the Settings menu and select System.
2. Select Reboot Receiver and confirm by selecting Yes.
3. When the reboot is complete, return to the System menu and select Restart Receiver. This will return your receiver to its default settings and begin the setup process again. (Note: You will lose any settings you have made to the receiver during setup.)
3. Ensure You Have a Valid Subscription
If you are a Direct TV subscriber, it is important to make sure that you have a valid subscription. Direct TV is now offering various packages, including its new streaming service, DirecTV Now.
This service includes more than 100 channels and allows you to watch live TV and movies on your devices.
To ensure that you have a valid subscription and can take advantage of all that DirecTV Now offers, check your account status and billing information. If you have any problems with your Direct TV account or have other questions, you can call the customer service number at 1-800-531-5000.
4. Reset DIRECTV Receiver To Factory Settings
If you are experiencing any issues connecting to your provider, the best way to fix the problem is to return your DIRECTV receiver to the factory settings. This is the last step in the setup process.
To reset your DIRECTTV to Factory Settings:
- Open the Settings menu and select Reset Receiver.
- Select Yes and select Reset. Your DIRECTV receiver will reboot to its factory settings and begin the setup process again. (Note: You will lose any settings you have made to the receiver during setup.)
- You are ready to begin using your DIRECTV receiver when the setup process is complete.
5. If Your DIRECTV NOW Is Not Working
If you’re not able to access your DIRECTV NOW service, there are a few things that you can try to troubleshoot the problem.
If your DIRECTV NOW is not working, the first thing you should do is restart your streaming device. If that doesn’t work, you can try the following steps:
- Restart your modem and router.
- Connect your streaming device to the internet again after disconnecting it.
- Update your software and firmware.
- In the DIRECTV NOW app, go to Settings > Help and Support > Contact Us > Report a Problem.
Why Is My DIRECT TV Receiver Not Connecting?
There are few reasons why your DIRECTTV receiver may not be connecting. One possibility is that there is a service outage in your area.
You can check the status of your service on the DIRECTTV website or by calling their customer service line.
Your receiver could also have a problem. For example, if you’ve recently moved, you may need to update your address in your DIRECTTV account settings.
You can also try unplugging your receiver for a few minutes and plugging it back. If that doesn’t work, it mean the issue is with your directv genie. You may need to call DIRECTTV.
Final Talk
This blog post discusses some possible solutions when DIRECTTV is not working. By following the steps mentioned in this article, you may able to get your DIRECTTV up and running again. At last, if you’ve tried everything and your DirecTV is still not working, you should return your equipment and get a new connection. If you are still having trouble, leave a comment, and we will do our best to help.
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