The ring is connected with a wifi connection that will notify you on your device every time the bell rings. But if it’s not, it has some issues going live which need to be fixed. Here is a complete guide on How to fix Ring Doorbell if it won’t go Live?
Fixing Ring Doorbell if it won’t go Live: How to?
Sometimes, the Ring Doorbell stops working or doesn’t show the live recording. There may be several reasons for the same as well. One of the common reasons why your ring doorbell won’t work is a poor connection between your internet and device.
Your router and the ring device might also have poor connectivity. Check if the signal is fragile to connect the device and the internet. If your Ring Live is not working, then you can fix the same using the following solutions:
1. Check the wifi connection.
The Ring is connected to your wifi router. The Ring may also be connected to many devices at your home. So, first, check that the Ring is connected to which devices. The live feature would need a wifi connection all the time.
There are high chances that your wifi won’t work if you face issues. Check whether you are out on the internet.
If you are out of the internet, the live feature will stop working, and the wifi will have disconnected. You can also check the internet connection by checking it on any other device at home.
If that is not working on any other device, you must fix your internet first. But if the internet works perfectly on another device, then the Ring has an issue. One can also try and reconnect the wifi. This may also solve your problems.
2. Check the speed of your internet.
The Ring will stop working if your internet has a poor connection. The live feature will not be working if the internet is slow.
So, you must ensure that the internet speed must be perfect for using the Ring. Also, one more factor needs to be taken care of.
The distance from your router is an essential factor. An optimal length of the ring doorbell to the router must be less than 30 feet.
If the router and the distance are more than 30 feet, there might be issues in the Ring working live. So, you will have to set up your router within 30 feet of the ring doorbell so you won’t face the issue again.
3. Issues relating to wiring.
One of the other major issues is wiring. If the wiring has some issue, then the live feature of the camera would not work. If you are not using good quality wiring, it may also cause the live feature not to work.
So, it is generally advisable to use good quality wiring only to install the Ring. You can call a technician or a professional who can do the wiring work. He can help you with everything, and the installation will be done accurately.
4. Try and use the Rapid Ring App.
If nothing above works, and you still face the live feature issue, then download this app. The Ring app or the Rapid ring app, the light version of the ring app, can be used.
One can download the app from the Google play store and use it for free. You can receive notifications on the app very quickly. One can even access the live feature from the app. Communication functions will also run fast.
5. Reboot and restart your router.
To reboot the router, one needs first to unplug it. So, unplug the router and then wait for a couple of seconds. Then you need to plug it back in. After plugging back in, you need to wait 5 minutes and try testing if the live video feature is working or not.
If the rebooting is not helping, one needs to try resetting the router. There would be a reset button on your ring doorbell too. You can try and reset the doorbell.
Press and hold the button for a few seconds. If the ring light is flashing, the doorbell is reset. It will turn off when the doorbell has completely reset.
6. Contact Customer Support.
The ring doorbell has a support department that will help the users out. If users face any doorbell issues, they can guide you with solutions.
All you need to do is give a call to the customer support team. They will assist you with the best solution possible. If the live feature of the ring doorbell isn’t working, then they will guide you on call.
So, as mentioned above, these are some common issues with the ring doorbell. If the live feature of the ring doorbell isn’t working, you can try fixing them by using the above solutions. All the troubleshooting methods mentioned above have worked most of the time. But if, after using all the answers, the doorbell isn’t working, then you need to call a technician. Let the technician come and take a look at everything, especially the wiring. He can fix the issue, and the live video feature can start working again.
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